When people have a pattern of making agreements, are fully willing and able to hold them up, and yet do not deliver on the agreements, leaders need to confront the behavior and correct it.

Your employees may need these skills if:
Assignments and tasks slip without any consequence; when agreements are broken, leaders blow-up, or ignore the issues. Working relationships are strained over broken promises.

Program Outcomes include:

• Recognize when confrontation skills are necessary
  
• Manage the confrontation process in a way that maintains and strengthens relationships of those involved
• Handle defensiveness and obtain a genuine commitment to resolutions

Logistics:
(call about prerequisites); Half-day program; two trainers; Maximum - 20 participants