Individuals who have the responsibility for managing, supervising or leading others need an essential set of skills. These skills allow leaders to effectively and appropriately respond to the performance challenges which are inevitable to anyone in a position of leadership. Not only are these skills invaluable in leading others, they allow the leaders to harness important energy necessary in dealing with customers and achieving high organizational standards. When an individual has these core skills, he or she is able to communicate well with employees, peers, superiors, vendors and customers.

Your employees may need these skills if:

• Communication between leaders and employees is strained and breaks down frequently
• Individual expectations and standards are unclear
• Effective performance goes unnoticed and ineffective performance is not addressed
• Conflict and disagreement are roadblocks to achieving individual and organizational goals
• Problem-solving occurs by a select group of people and buy-in to

Program Outcomes:

• Use listening skills to clearly define the layers of any problem and to build trust and rapport
• Express what procedures or policies are needed by others to achieve quality results
• Manage performance discussions that both maintain the relationship and ensure tasks are done
• Collaboratively find solutions that meet the needs of all people involved

Skill User Enhancements:

• On-line multi-rater feedback report
• Customized Listening to Empower video vignettes
• Web publication: The Skill User's Resource
• Leadership coaching

Logistics:

• Two-day program
• GE Capital-specific, abbreviated version of The Skillful Leader
• Two trainers
• Maximum class size of 20 participants