The most important communication skill is listening. It is the basis of learning and problem solving, of building rapport and relationships, and of understanding.

Your employees may need these skills if:
The same problems keep arising, even after potential solutions appear to be found.
Communication breakdowns occur frequently. Sales people are missing key customer issues. Employees turn their problems over to leaders to solve.

Program Outcomes include:

• Recognize and apply listening skills when they are most needed
• Prevent misunderstanding by clarifying what others truly mean
• Target and time input to ensure the greatest chance of having impact

Logistics:
One-day program; two trainers; Maximum - 20 participants