When employees have the skills to handle customer demands and complaints, both your organization and the employee benefit by reducing personal stress and solving problems more efficiently.

Your employees may need these skills if:
Customers make repeat calls to your organization for the same issue. Customer representatives often get angry and frustrated with customers.

Program Outcomes include:

• Understand customer preferences and problems
• Involve customers in problem solving and create lasting buy-in to the solution

Logistics:
Two-day program; two trainers: Maximum - 18 participants